Contact us.

All items are custom-made by vetted venders and go through an extensive quality confirmation process. If you are at all dissatisfied with an item’s quality, contact us for a quick replacement and/or refund.

FAQs

How fast is shipping?

Delivery times vary depending on the shipping method selected and the destination. Generally, you can expect:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Express Shipping: 1 business day

How do I check my order status?

If you have an account, log in using your credentials. Navigate to the order found in your account dashboard. Click on the order to view the order status. If your order has shipped, you can use the provided tracking number to get more detailed information via the carrier’s website.

How can I return my item?

Items can be returned within 14 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.

To initiate a return, please contact our customer service team for a return authorization. Further instruction will be provided by a team member.

When will I receive my refund?

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

The timing of your refund may vary depending on your financial institution’s processing policy.

Can I cancel my order?

To initiate a cancellation, please contact our customer service team with your order details. Cancellations will not be permitted after an item has been shipped. Any eligible refunds will be processed within 5-7 business days. Items that have already been shipped will need to be returned according to our return policy. (see below)

Why was my order canceled?

Your order may have been canceled for several reasons. Common issues include payment authorization problems, inventory shortages, or errors in the shipping information provided. Please check your email for any notifications regarding the cancellation, as these often include specific information related to your order.

  • At SIR VINTAGE, we are committed to providing our customers with a seamless shopping experience.

    • Shipping Methods

      We offer various shipping options to cater to your needs, which may include standard shipping, expedited shipping, and express shipping.

    • Shipping Rates

      Shipping rates are calculated based on the weight of your order and the destination. You will be able to see the shipping costs in your shopping cart before you finalize your purchase.

    • Processing Time

      Once you place your order, it will be processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Pre-orders will be processed in order of purchase.

    • Delivery Time

      Delivery times vary depending on the shipping method selected and the destination. Generally, you can expect:

      • Standard Shipping: 5-7 business days

      • Expedited Shipping: 2-3 business days

      • Express Shipping: 1 business day

    • Tracking Your Order

      Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to monitor the status of your shipment.

    • International Shipping

      We offer international shipping to select countries. Please note that additional customs fees may apply, which are the responsibility of the customer.

    • Lost or Damaged Orders

      If your order does not arrive or arrives damaged, please contact our customer service team within 14 days of the expected delivery date. We will work with you to resolve the issue promptly.

    If you have any questions regarding our shipping policy, please feel free to reach out to our customer service team. Thank you!

    - Fulfillment Team of SIR VINTAGE

  • At SIR VINTAGE, we understand that sometimes a purchase may not meet your expectations. We aim to ensure your satisfaction and make the return process as seamless as possible.

    1. Eligibility for Returns: Items can be returned within 14 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.

    2. Return Process: To initiate a return, please contact our customer service team for a return authorization. You will be provided with instructions on how to return your purchase.

    3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, damaged item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

    4. Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

    5. Exchanges: If you would like to exchange an item for a different size or color, please follow the return process described above and place a new order for the desired item.

    6. Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. This will be noted on the product page.

    7. Contact Us: If you have any questions or need assistance regarding our return policy, please reach out to our customer service team.

    We appreciate your trust in us and hope you enjoy your purchase. Thank You!

    - Fulfillment Team of SIR VINTAGE

  • Introduction

    These Terms of Service ("Terms") govern your use of our website and services ("the Site") provided by SIR VINTAGE (referred to as "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please do not use our Site.

    Eligibility

    You must be at least 18 years old to use the Site or have the consent of a parent or guardian. By using the Site, you represent that you meet these eligibility requirements.

    Account Registration

    To access certain features of the Site, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to update your account information to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

    Product Information

    We strive to provide accurate product descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content available on the Site are complete, current, or error-free. Prices and availability are subject to change without notice.

    Orders and Payments

    By placing an order through our Site, you agree to pay the full price of the items ordered, including any applicable taxes and shipping charges. We reserve the right to refuse or cancel any order for reasons including but not limited to item availability, inaccuracies in product information, or potential fraud.

    Shipping and Delivery

    We aim to process all orders promptly. Delivery times may vary based on location, shipping method, and other factors. We are not responsible for any delays in delivery once the order has been shipped.

    Returns and Exchanges

    We want you to be satisfied with your purchase. Please review our Return and Exchange Policy for information regarding returning or exchanging items.

    Intellectual Property

    All content on the Site, including text, graphics, logos, and images, is the property of [Your Clothing Brand Name] or our licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

    Limitation of Liability

    To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, including but not limited to loss of profits, data, or goodwill.

    Indemnification

    You agree to indemnify, defend, and hold harmless SIR VINTAGE, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses, including reasonable attorney's fees, arising out of your use of the Site or your violation of these Terms.

    Changes to Terms

    We reserve the right to modify these Terms at any time. Changes will take effect upon posting on the Site, and your continued use of the Site after such changes constitutes your acceptance of the new Terms.

    Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of laws principles.

    Contact Information

    If you have any questions about these Terms, please contact us.

    By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

POLICIES